Exchange & Warranty Policy

Returns

Frames may be returned unconditionally for up to 14 days after the day of receipt for a full refund. 


After 14 days, frames may be returned for a store credit within 6 months of purchase. The frames must be in a good resale condition (IMPORTANT: The original demonstration lenses must be included with the returns).


Frames may be returned for a full refund within 30 days due to any manufacturing defect.

 

Exchanges

Fear getting stuck with a product that doesn't sell? Our frames can be exchanged within 6 months of the date of purchase. Please contact us for more details. 

 

Warranty

A1, A2 and W Collections (All Acetate and Wood/Carbon Frames) 

2 YEARS of Manufacturer's warranty on:

- Broken or loose hinges
- Broken nose pad posts
- Structural issues (e.g. broken temple)
- Surface damage, oxidation or discoloration

Please note: Incorrect usage or deliberate damage are NOT covered.

 

M Collection (Metal Frames)

2 YEARS of Manufacturer's warranty on:

- Broken or loose hinges
- Broken nose pad posts
- Structural issues (e.g. broken temple)

 

1 YEAR of Manufacturer's warranty on:

- Shedding of paint or plating, surface damage, oxidation or discoloration

Please note: Incorrect usage or deliberate damage are NOT covered.

 

IN and A9 Collection (Injection and TR90 Frames)

Warning: DO NOT use any alcohol-based products on these collection frames, the warranty will NOT cover any damage caused by alcohol products. 

1 YEAR of Manufacturer's warranty on:

- Broken or loose hinges
- Broken nose pad posts
- Structural issues (ex. broken temple)
- Surface damage, oxidation or discoloration

Please note: Incorrect usage, deliberate damage or damage caused by alcohol products are NOT covered.

 

T Collection (Memory Titanium)

1 YEAR of Manufacturer's warranty on:

- Broken or loose hinges
- Broken nose pad posts
- Structural issues (e.g. broken temple)
- Shedding of paint or plating, surface damage, oxidation or discoloration

Please note: Incorrect usage or deliberate damage are NOT covered.